Head Office
Prospero
73 London Road
Redhill Surrey RH1 1LQ
Our family approach means we don’t rely on big call centres for our customer support or claims. Our small team of enthusiastic cyclists handle any queries personally, allowing us to deliver an outstanding customer service level.
There are three ways to get in touch:
- 1
- 2
- 3
Our Bicycle Insurance claims are handled by our in-house team.
To begin a new claim, you’ll need to log in to your customer area and complete a claim form.
Our Claims Team
Sign in
If you have questions you can call our team: 0333 003 0600
Please note 03 numbers are included in free call packages from both landlines and mobile providers. If called outside of a free call plan from a landline you will typically be charged up to 5p/minute, calls from mobiles will typically cost between 10p and 31p/minute
Bicycle Insurance Claims
To begin a new bicycle insurance claim, all you need to do is log in to your account, and click 'Claim' next to the relevant policy. Don't worry if you have forgotten your password, you will have the opportunity to reset it on the login page.
Sign inRace Fee Cancellation
You can claim for Race Fee Cancellation in the same way as damage or theft, by logging into your account. Race Fee Cancellation cover is only included in Annual Ultimate Bicycle Insurance policies.
Sign inTrusted by the professionals
